Applauds South Essex For Protecting Premiums
Essex Insurance Brokers has been applauded by the insurance industry
for leading the way in controlling countrywide problems which could
lead to large cash pay outs.
company, which has been a leading Broker in the horse world for
more than 30 years, was voted winner in the Insurance Age Magazine's
"Claims Initiative of the Year" section of its national
awards. In past years it has also won the top award for the way
it cares for customers.
the latest award South Essex was praised for its "robust defence"
in personal injury claims against British Horse Society members,
for taking a leading role in investigating fraudulent fire and theft
claims on horseboxes and for its efforts to reduce false claims
for horsebox breakdown.
director and company founder, Barry Fehler, said: "The work
we do in this area does really save money for our clients. If claims
are allowed to go on unchecked and insurers are continually paying
out large amounts in restitution then the ultimate result will be
Brokers, we see this as part of our role in protecting clients."
heard about how South Essex Insurance Brokers:
put controls in place immediately it took over arranging liability
insurance for the British Horse Society and British Riding Club
members, each of whom was given a card bearing a 24-hour emergency
report line telephone number. For personal injury incidents, a loss
adjuster immediately documents a true record. The result has been
that underwriters are happy to take more business, when elsewhere
the market is shutting down.
Horsebox theft and scams were becoming expensive, so South Essex
and their insurers employed private investigators, who focused on
150 theft claims countrywide. Various trends were identified, resulting
in action ranging from simple publicity to more sophisticated deterrents
but leading to a drop in claims. The company arranged a meeting
with other insurers, with one outcome that all now use the same
investigators and loss adjusters, making it easier to follow trends
which in turn has helped to close the net around the criminals responsible
for theft and other scams.
Investigating the increasing number of breakdown claims showed that
routine servicing should have identified many of the tyre and mechanical
problems in advance. Now South Essex arranges a free service check
for horsebox clients and discounts on new tyres.